FREQUENTLY ASKED QUESTIONS
Everything you need to know before, during and after your order.
ORDERING
How do I place an order?
Choose the product you want, select the available options, add it to your cart and proceed to checkout. Follow the instructions to enter your delivery and payment information.
Once your order has been placed, you’ll receive an order confirmation by email.
Do I receive an order confirmation?
Yes. After your order is successfully placed, we’ll send a confirmation email with your order details.
If you don’t see it after a few minutes, check your spam or promotions folder.
Can I change or cancel my order?
If you need to make a change or cancel your order, contact us as soon as possible at hello@moderoclub.com.
We’ll do our best to help, but changes or cancellations may not be possible once an order has entered processing or fulfillment.
I entered the wrong shipping address. What should I do?
Contact us immediately at hello@moderoclub.com with your order number and the correct information.
We cannot guarantee that an address can be changed after an order has been processed, so the sooner you contact us, the better.
SHIPPING & DELIVERY
Where do you ship?
Shipping availability depends on your destination and the products in your order. Available shipping options will be shown during checkout.
How long will my order take to arrive?
Delivery times can vary depending on your destination, fulfillment location, carrier and customs processing.
Please check our Shipping Policy for the latest information and your order confirmation or tracking information once your order has been dispatched.
Will I receive tracking information?
When tracking is available for your shipment, tracking information will be sent to the email address used when placing your order.
Please note that tracking information may take some time to update after a shipment has been dispatched.
My tracking hasn't updated. Is something wrong?
Not necessarily. Carrier systems may take some time to register or update scans, especially during international transportation or customs processing.
If your shipment appears to be significantly delayed, contact us at hello@moderoclub.com and we’ll help you investigate it.
My order says "delivered", but I can't find it. What should I do?
First, check around your delivery location and with anyone who may have accepted the package on your behalf.
If you still cannot locate it, contact us at hello@moderoclub.com with your order number and tracking information so we can help investigate.
Will I have to pay customs duties or import taxes?
Depending on your destination and how your order is processed, additional customs duties, taxes or handling charges may apply.
Please review the information shown at checkout and our Shipping Policy for the rules applicable to your destination.
RETURNS & REFUNDS
What if I change my mind about my order?
We understand that sometimes a purchase simply isn't right for you.
Our return policy explains the conditions, timeframes and process for requesting a return.
See our Return & Refund Policy for full details.
What if my item arrives damaged or incorrect?
Contact us at hello@moderoclub.com as soon as possible and include your order number and, where relevant, photos of the issue.
We’ll review the situation and help you with the appropriate next step.
How long does a refund take?
Once an approved return has been received and processed, the refund will be issued to the original payment method, subject to the terms of our Return & Refund Policy.
Your bank or payment provider may require additional time for the funds to appear in your account.
Can I exchange an item?
Exchange availability depends on our current return and fulfillment process.
Please contact hello@moderoclub.com or review our Return & Refund Policy for the options available for your order.
PAYMENTS & SECURITY
Is it safe to buy from Modero Club?
Yes. Orders are processed through a secure e-commerce checkout, and payment information is handled by the applicable payment provider.
We do not ask you to send your full card details by email, social media or any other informal channel.
If anyone contacts you asking for your complete payment information outside checkout, do not provide it and contact us at hello@moderoclub.com.
What payment methods do you accept?
Available payment methods are shown during checkout and may vary depending on your country or device.
Why was my payment declined?
A payment can be declined for several reasons, including bank restrictions, incorrect payment information, insufficient funds or security checks.
We recommend checking the information entered at checkout or contacting your bank or payment provider.
If the issue continues, contact us and we’ll help you where we can.
Will Modero see my full card information?
Payment information is processed through the applicable payment provider. We do not ask customers to send full card details directly to us.
For more information about how personal information is handled, please see our Privacy Policy.
ACCOUNT & COMMUNICATION
Do I need to contact you to place an order?
No. Orders can be placed directly through our website and checkout.
Our customer support team is available if you need assistance before or after your purchase.
I didn't receive an email from Modero. What should I do?
First, check your spam, junk or promotions folders.
Make sure the email address entered during checkout was correct.
If you still can't find your email, contact us at hello@moderoclub.com.
Why did I receive a marketing email from Modero?
If you subscribed to our communications, we may send updates about products, launches, offers or other Modero Club news.
You can unsubscribe at any time using the unsubscribe link in the email.
CUSTOMER SUPPORT
How can I contact Modero Club?
The easiest way is by email:
Please include your order number whenever your question is related to an existing order. This helps us find the right information faster.
How long does customer support take to reply?
We aim to respond as quickly as possible during our support hours.
Response times may vary depending on the volume and complexity of requests.
Can you help me choose the right size?
Yes. Our product pages include sizing information to help you choose the most suitable option.
If you're still unsure, contact us before placing your order and we'll help you based on the information available for the product.
MODERO
What is Modero Club?
Modero Club creates functional everyday essentials for modern men.
Our approach is simple: clothing should make everyday life easier, not more complicated.
Less effort. Better everyday wear.
Where can I learn more about Modero?
Visit our About page to learn more about the philosophy behind Modero Club and what we're building.
Still have a question?
We're here to help.