Refund policy

At Modero Club, we want you to feel confident in your purchase. If something isn't right, please contact us at support@moderoclub.com and we'll help you with the next steps.

1. Returns

We accept returns in accordance with this policy and with any mandatory consumer rights applicable in the country where you live.

Our standard voluntary return period is [X DAYS] from the date your order is delivered.

To be eligible for a voluntary return, the item must:

be unworn and unused;
be in its original condition;
have all original tags attached, where applicable; and
be returned in its original packaging where reasonably possible.

Items that have been worn, washed, altered, damaged, or otherwise used beyond what is reasonably necessary to inspect and try on the product may not qualify for a voluntary return.

2. How to request a return

Before sending anything back, please contact us at support@moderoclub.com with:

your order number;
the item(s) you wish to return; and
the reason for the return.

We will provide instructions on where and how to return your order.

Please do not send items to an address without first contacting us.

3. Return shipping costs

Return shipping costs are handled as follows:

[INSERT YOUR RETURN SHIPPING POLICY — E.G. CUSTOMER PAYS / MODERO PROVIDES A PREPAID LABEL / FREE RETURNS]

Where an item is defective, damaged on arrival, incorrect, or otherwise not in conformity with the contract, Modero Club will provide the appropriate remedy in accordance with applicable law.

4. Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow [X BUSINESS DAYS] for processing after approval. Additional processing time may be required by your bank or payment provider.

5. Exchanges

[INSERT WHETHER EXCHANGES ARE OFFERED]

Where exchanges are not available, you may return the original item and place a new order.

6. Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:

support@moderoclub.com

Please include your order number and photographs where relevant so that we can investigate and provide the appropriate solution.

7. Right of withdrawal for European consumers

If you are a consumer in the European Economic Area, you generally have the legal right to withdraw from an online purchase within 14 days of receiving the goods, without needing to provide a reason, subject to applicable legal exceptions.

If you exercise this right, you must inform us within the applicable withdrawal period and return the goods as required by law.

The withdrawal right does not affect your mandatory legal rights relating to defective, non-conforming, or otherwise faulty goods.

Where applicable law requires reimbursement of standard delivery charges following a valid withdrawal, those rights will be respected.

8. United Kingdom cancellation rights

Consumers in the United Kingdom generally have a legal right to cancel a distance purchase within 14 days of receiving the goods, followed by the applicable period for returning the goods.

This statutory right operates independently from any additional voluntary return window offered by Modero Club.